Last Updated: September, 2024

1. Introduction

This policy outlines the terms and conditions for cancellations and returns at Martial Arts First, Lismore. Please read carefully before purchasing any services or products.

2. Cancellation Policy

2.1 1:1 Training & In-Person Sparring

Due to the personalised nature of 1:1 training and the limited availability of sparring sessions, all fees associated with these services are non-refundable and non-transferable.

2.2 Digital Courses

• Pre-recorded, Self-guided Courses: All fees for these courses are non-refundable. You are purchasing access to the learning materials, not a guaranteed outcome.
• Courses with Money-Back Guarantee: Some courses may offer a limited Money-Back Guarantee. Specific details and eligibility criteria will be clearly stated on the sales page. To claim a refund under this guarantee, you must submit a request to david@martialartsfirstlismore.com before the expiry date.

2.3 Events

• Standard Events: Tickets for standard events are generally non-refundable and non-transferable. However, we may offer a 24-hour grace period for cancellations after purchase. Requests must be submitted by email to david@martialartsfirstlismore.com within this timeframe.
• Events with Money-Back Guarantee: Some events may offer a limited Money-Back Guarantee. Specific details and eligibility criteria will be clearly stated on the event page. To claim a refund under this guarantee, you must submit a request to [email address removed] before the expiry date.

2.4 Thailand Retreats:

Thailand retreat policies may differ. Specific details and cancellation terms will be clearly outlined on the retreat registration page.

2.5 Cancellation Requests

All cancellation requests must be submitted in writing via email to david@martialartsfirstlismore.com. Please include your name, contact details, the service or product you wish to cancel, and the date of purchase to expedite processing.

2.6 Processing Time:

We aim to process cancellation requests within 5 business days. You will receive a confirmation email once your request is complete.

3. Return Policy

3.1 Clothing, Gym Equipment & Affiliate Products:

Due to hygiene reasons, we cannot accept returns on clothing, gym equipment, or products from our affiliates. We encourage you to review sizing charts and product descriptions carefully before purchasing.

3.2 Faulty or Damaged Products:

If you receive a faulty or damaged product, please contact us immediately at david@martialartsfirstlismore.com. We will work with you to arrange a replacement or a full refund, depending on the situation.

4. Disclaimer

Martial Arts First reserves the right to amend this policy at any time. The most up-to-date version will be available on our website.

5. Governing Law

This policy is governed by the laws of New South Wales, Australia.

6. Contact Us

If you have any questions regarding this policy, please contact us at david@martialartsfirstlismore.com.